Service Delivery Methods
Benefit From Our Mastery Of Seamless And Flawless Service Delivery!
We partner with F5 partners who sell F5 equipment and licenses to end-customers but do not have the necessary skills to engage in the post-sales deployment. In other words, it’s a win-win-win proposition – we profit from pleasing end-customers with our seamless and flawless service delivery, while both partners and customers reap the benefits of strengthening the bonds with each other post-sales.
BIGIP On Demand
The best bang for your customers buck is through our BIGIP On Demand subscription service. The benefits of subscribing as compared to our project-based delivery method are a reduced hourly rate and resource engagement lead-times. There are 2 options for the BIGIP On Demand service: BIGIP Support and BIGIP Bucket.
BigIP Support
Monthly subscription-based F5 support with preferential rates that can be used for emergencies break-fix, scheduled consulting, and after-hours support. BIGIP Support can be purchased in groups of 25, 50, and 100 hours. With BIGIP Support you have access to our Emergency On-call for expert level troubleshooting support.
BIGIP Support is available in two contract levels according to the contract period. Remaining hours from the previous month can rollover a single month only.
BIGIP Support includes the following services without the consumption of hours.
| Services included in BIGIP Support |
| Reporting Abnormal Performance patterns |
| Reporting Abnormal Traffic patterns |
| Monthly usage and performance reports |
| Unlimited Reboots |
| One minor operating system upgrade per year |
| Configuration Backups |
| Notification for expiring certificates |
BIGIP Bucket hours
BIGIP Bank includes a pre-purchased number of hours that can be used anytime as per below table Matrix. Can be purchased in banks of 25, 50. 100 or 200 hours.
BIGIP Hour Consumption
BIGIP On-Demand hours are consumed as follows:
|
Lead time |
Hours Included |
Description |
|
Scheduled support |
1X |
Support will be scheduled to the nearest available date. |
|
Scheduled support on holidays |
1.5X |
Support will be scheduled on holidays |
|
Urgent support Regular Time |
1X |
Support will be provided on the spot, during regular time (EST). |
|
Urgent support after hours |
1.5X |
Support will be provided on the spot, after hours. |
|
Urgent support Weekends and Holidays |
2X |
Support will be provided on the spot, weekends, and holidays |
NGNX focuses on F5 BigIP technologies. All our project resources have a minimum 5+ years of Hand on F5 BigIP experience, offering expert level knowledge on the full F5 product suite across all platforms. We can guarantee that no matter the size or complexity of your project we will be able to provide an optimal solution for your project or break-fix requirements.
NGNX will provide the most cost-effective, accurate and efficient solutions to your ADC requirements. We can do this by demystifying every aspect of F5